FAQ'S

Have questions about Limousine.com, your account or our services? Find all your asnwers here.



No. As an individual customer you may register on the Limousine.com Mobile App/Website to obtain service. During the reservation process your will be advised of price for the trip and the payment method required.

No. Corporate account applications require approval by Limousine.com Financial Office. Applications are available on-line at the Limousine.com website, http://www.limousine.com, or can be requested from the Customer Service Team by e-mail to customer_service@limousine.com or by phone at 718-472-2300.

Yes. However when using the Limousine.com Mobile App for the first time registration is required. Use the same login credentials you use for you web sign in.

This requires your firm's account number and account name. Use the corporate account name supplied by your account manager. Required data to complete your profile includes your first and last name, cell phone number, and your corporate e-mail address to ensure a link to your corporate account.

Yes you can use Limousine.com App/Website on your iPads and Android tablets that has network connectivity.

Yes. Use your corporate log in to ensure receiving any negotiated corporate discount.

Yes. Use your log in and change the passenger name.

Absolutely. All client information provided to Limousine.com is safely stored in servers configured to the PCI Data Security Standard (DSS) for merchants to ensure continued protection for credit cards.

This requires your firm's account number and account name. Use the corporate account name supplied by your account manager. Required data to complete your profile includes your first and last name, cell phone number, and your corporate e-mail address to ensure a link to your corporate account.

Live Operator assistance is available 24/7/365 at 800-472-1123.

Call 800-472-1123. If the time passed since you exited the car is 15 minutes or less and the vehicle has not been already assigned to the next client we may be able to have the driver return to your drop off location. Otherwise you may leave a voice mail can be left on the Lost & Found extension or e-mail customer_service@limousine.com.

Limousine.com provides 2 options: 1) Inside Meet & Greet at the Baggage Claim Area; or 2) Outside Curbside.

To verify reservation status, please log on again and check your reservations.

In Manhattan Limousine.com proprietary SmartCab dispatch system guarantees a sedan in 15 minutes or less. In the outer boroughs 30 minutes. Out of town response time depends on location.

Go on-line to http://www.limousine.com or call 800-472-1123.

A notification is sent to your cell phone as soon as a car is selected. You will receive another notification as soon as car arrives.

Use the "Wait For Me" function on the Limousine.com Mobile App or Website to notify your driver to wait.

Nothing. You may at any time log on to the Limousine.com app and check your reservations. As the time of pickup nears, the reservation status automatically changes to "Selecting Vehicle". Once selection is made, a push notification with your driver's information will be sent to you.

Check the cancellation policy, cancel and enter new one.

Once a car number is assigned: 1) Use the FOLLOW ME option on the Limousine.com Mobile App to follow the GPS location of your cell phone, 2) Select a new location from the list of CLOSE BY LOCATIONS; or 3) manually enter a new address.

Please verify your vehicle's location using the GPS live tracking provided on the Limousine.com Mobile App. If additional assistance is required call 800-472-1123 for immediate operator assistance. Please do not leave the area without contacting Limousine.com as No Show charges may apply based on verified GPS time and location records.

1) The cancellation policy for Sedans and SUV reservations in the New York City metro area is unique in that you may cancel without charge anytime up to 15 minutes prior to reservation time for pickups in Manhattan, 1 hour prior in the outer boroughs. and 3 hours prior to dispatch for out of town pickups; 2) For live calls (when you enter an immediate service request) you may cancel without penalty within 10 minutes of placing the reservation;3) Fees for late notice cancellation: Sedan $30.00; SUV $60.00 + 20% gratuity. Ancillary fees are additional.

  1. To avoid late fees, advanced notice is required:
      For sedans and SUV's:
    • 6 hours in major North American markets;
    • 12 hours in secondary markets
    • 24 hours worldwide outside the U.S. and Canada
      For Sprinters, vans and stretch limousines:
    • 12 hours in major North American markets;
    • 24 hours in both U.S. and Canada and worldwide.
  2. No show charges incurred by the actions of the passenger are billable. At the time of pickup if you cannot locate your driver please call our toll-free number for immediate assistance. Leaving the pick-up location with late or no notification will result in a no show charge.
  3. The uniform fee schedule for all late cancellations, late changes or no shows:
      For point-to-point transfers in the United States and Canada:
    • The fee for sedans and SUVs is $75.00 unless the charges for entire trip with ancillary charges added prices less, in that case the late fee will be equal to the lesser amount;
    • The fee for Sprinters, vans and stretch limousines is $125.00 unless the charges for entire trip with ancillary charges added prices less, in that case the late fee will be equal to the lesser amount.
    • For hourly reservations in the United States and Canada for any of the above vehicles the fee incurred is equal to the base rate times the hourly minimum for the vehicle type.
    • For point-to-point transfers in all other countries outside the United States and Canada the fees will be equal to the base transfer rate on the reservation plus local VAT where applicable.
    • For hourly reservations in all other countries the fee is equal base rate times the hourly minimum plus local VAT where applicable.

A non-billable grace period is provided and depends upon the pickup location. For airport Meet & Greet reservations 30 minutes; For all other reservations 10 minutes. Wait time charges will vary with vehicle type. Currently wait time for Executive Sedans is $0.80 per minute for Sedans; $1.00 per minute for SUV's.

When placing the reservation you are provided the base fare for the vehicle selected. Ancillary fees will not be available until the trip is completed.

In Manhattan Limousine.com proprietary SmartCab dispatch system guarantees a sedan in 15 minutes or less. In the outer boroughs 30 minutes. Out of town response time depends on location.

Ancillary fees may include but are not limited to billable wait time, additional stops, service charge, fuel surcharge, tolls, gratuities, parking, inside Meet & Greet at airports, car seats requests, State or Local government surcharges and sales tax.

Depending upon your personal choice or upon the guideline set by your corporate account, you may select the amount of gratuity when entering the reservation.

As soon as a ride is billed, you will receive a notification on your Limousine.com Mobile app. You can either access your past rides from the app, or access the same by logging in to www.limousine.com.

Yes. When placing the reservation use the SPECIAL REQUEST function and select NO SUV.

Yes. When placing the reservation use the SPECIAL REQUEST function on the Mobile App or Website, select PACKAGE and enter the recipient' name, phone number , package weight and any special instructions.

Yes. When placing the reservation use the SPECIAL REQUEST function on the Mobile App or Website to request either an Infant, Toddler or Booster seat.Car seats are required by law. Limousine.com does offer car seats but they cannot be provided for on demand service. The charge per car seat is $25.00. You also have the option of bring your own car seat. When booking a reservation from the Limousine.com app or Website, you can choose a car seat option by selecting special request option.

Yes. When placing the reservation use the SPECIAL REQUEST function on the Mobile App or Website, select GUARANTEED WAIT TIME and check off the acknowledgement that the extra wait time is billable.

Yes. When placing the reservation use the SPECIAL REQUEST function on the Mobile App or Website to make the request but please remember may vary with time and location.

Yes. When placing the reservation use the SPECIAL REQUEST function on the Mobile App or Website to notify that your are travelling with your pet. Type in any additional information for the driver.

Vehicle selection should be based on number of passengers and number of standard size pieces of luggage. When choosing your vehicle please consider that luggage is not permitted by NYC TLC regulation to be placed inside the passenger cabin. Executive Sedans accomodate 1-3 passengers and up to 3 standard size luggage bags. Executive SUV accommodates 1-6 passengers and up to 6 standard size luggage bags. Luxury Sedans: accomodate 1-3 passengers and up to 3 standard size luggage bags.

Call 800-472-1123 for stretch limousines, vans or sprinters, mini-buses or motor coaches. These vehicles generally require one business day advanced lead time or more during peak Holiday periods.

The Limousine.com Mobile App and Website provide 3 options:

  1. One-way: Passengers are transferred from a pickup address to a final destination. and allows the option to make stops on the way.
  2. Round Trip: This option specifies that the vehicle will make pickup, proceed to a destination, wait for the passengers and return to the original pickup location.
  3. Hourly: You choose the number of hours you would like to keep the vehicle. Minimum is 2 hours for sedans and SUV's.

When placing your reservation you have four options: 1) select from RECENT addresses; 2) a pre-established list of your FAVORITE locations; 3) The CONTACT address for your corporate account; or 4) Manually entering the address.

Limousine.com Inc.
Attn: Sales & Customer Service
32-72 Gale Ave.
Long Island City, NY 11101
T: 718-472-2300
E: customer_service@limousine.com

If you do not see an answer to your question here, please call our customer service number: (718) 472-2300